Return Policy

How to return an item to us.
Your satisfaction with our products is our goal.
  • Before returning any item, call (903) 636-9600 for a Return Merchandise Authorization #, and to arrange for the return.
  • Please notify us immediately regarding any items received in a damaged or defective condition. Such items may be exchanged or returned for a refund within 10 days of receipt.
  • Other items may be returned, unused, within 30 days for a refund of the purchase price less shipping and handling. Pack items carefully so as to avoid damage in reshipment. There is no refund for damaged materials.
  • All returns made between 30 and 90 days after receipt are treated as in paragraph 3, but are subject to a 20% restocking charge.
  • No returns after 90 days.
  • Please enclose a copy of the packing list with your return, the RMA # marked clearly on the box, and indicate how you would prefer to receive your refund: IBLP credit, or in the form of original payment.