How to return an item to us.
Your satisfaction with our products is our goal.
- Before returning any item, call (903) 636-9600 for a Return Merchandise Authorization #, and to arrange for the return.
- Please notify us immediately regarding any items received in a damaged or defective condition. Such items may be exchanged or returned for a refund within 10 days of receipt.
- Other items may be returned, unused, within 30 days for a refund of the purchase price less shipping and handling. Pack items carefully so as to avoid damage in reshipment.
There is no refund for damaged materials.
- All returns made between 30 and 90 days after receipt are treated as in paragraph 3, but are subject to a 20% restocking charge.
- No returns after 90 days.
- Please enclose a copy of the packing list with your return, the RMA # marked clearly on the box, and indicate how you would prefer to receive your refund:
IBLP credit, or in the form of original payment.